Business Messages

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Business Messages

Reach customers where they are with Business Messages

Help your customers reach you with the scale of Google Search and Maps. With Business Messages’ conversational experience, delight your customers and drive results.

Create connections that count

Drive sales, loyalty, and customer satisfaction through assistive experiences and rich features.

Improve customer response time, increase support to 24/7, and save money with digital agents.

Helpful, timely, and engaging experiences

Discover how brands are meeting customers in their moments of need — delighting them and driving business results.

A better way to chat with customers

of consumers now prefer to engage with a brand over private messaging channels versus traditional channels.
Conversocial, 2019.

Build their trust

Show expected wait times, answers to frequently asked questions, and the option to connect with live help.

Optimize their experience

Route calls to personalized messaging and improve customer satisfaction with CSAT data and feedback.

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Success Stories

Linc

“Business Messages creates a stronger customer experience by enabling us to do a better job at ‘hearing’ shoppers, answering their questions and uncovering new ways to delight Levi’s fans.”

Rico Arrastia, VP Product Experience

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Auronix

“I would strongly recommend using Business Messages for all—whatever sector they’re in. Right now it’s important for companies to have open, on-demand conversations”

Paulina Torres Ocejo, New Product and Innovation Strategist

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[24]7.ai

“We saw a reduction of 28% in average handle time using Business Messages features compared to other messaging channels.”

Kathy Schneider, SVP of Customer Experience Operations

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“I’m proud of the team for being on the forefront of making life easier for our customers with Business Messages; especially during the pandemic.”

Janey Whiteside, EVP & Chief Digital Officer
“Not only do customers appreciate faster resolution times with Business Messages, but the analytics created by these interactions are helping us gain an understanding of customer intent and sentiment.”

Cameron Craig, VP of Digital Product Design
Podium

“We created an option for a completely contactless selling environment that works alongside Business Messages during COVID-19 -- customers could chat for assistance and buy the perfect bed online!”

Steve Barnes, Senior Manager, Omnichannel Integration
“Google's Business Messages, in combination with the ORI Revenue Acceleration platform, allowed us to assist our customers at the most important point of their customer journey: their discovery phase. This in turn skyrocketed our overall visitor-to-lead conversions.”

Shardul Verma, Head of Digital Marketing

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“Google’s Business Messages has helped the public sector respond directly to citizens in real time during the COVID-19 pandemic by reducing staff workload and cutting costs for agencies.”

Sam Tate, Co-Founder, Tango Technology

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“The bottom line for companies is this: You cannot afford to miss a single interaction with a customer. You’re on duty every day of the year, every hour of the day. Business Messages is a great solution for this exact problem, whatever your work schedule. It supports retailers 24/7.”

Philippe-Antoine Defoy, Owner of 27 Popeye’s Supplements licenses across Eastern Canada.

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“Vidéotron’s agile approach to digital care made it easy to add Google’s Business Messages into their existing Khoros workflows — and it's already making a big impact on customer satisfaction and agent efficiency.”

Chris Tranquil, Chief of Strategy at Khoros.

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Connect with your customers

Find a partner

Contact one of our partners to enable messaging and to optimize your program.

Find a partner