FAQs about Amazon and the COVID-19 virus

1. What do I need to know about placing an order during the pandemic?

You can find up-to-date delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools). To check on the status of your order, please visit Your Orders

2. Why are some, Prime and Non-prime, items taking longer to ship?

We are committed to fast and free shipping options all year, including on millions of items available for One-Day and Same-Day Delivery. There are certain times where we balance our fulfillment network capacity with our promise to our customers. At peak shopping times like the holidays, delivery timing will vary by item and delivery area. See Amazon's plan to serve customers this holiday season on our blog for additional information.

3. Is it safe to receive or return orders?

Yes. We have taken precautions to ensure the safety of our employees and customers. You can find more information on Amazon’s COVID-19 blog.

For guidance on Coronavirus precautions, please refer to the World Health Organization website .

4. Where can I order Covid-19 related supplies?

You can find many of the items you need on our website at COVID-19: Infection control & recovery supplies @ Amazon. If you have questions about the Amazon COVID-19 Test Collection Kit, see our Help page Amazon COVID-19 Test Collection Kit DTC.

5. What can I do if I can't pay my Amazon credit card bill because of COVID-19?

Please reach out to the issuing financial institution of your card or credit line for assistance. You can find their contact information on your statement, on the back of your card, or at Customer Service for Financial Institutions.