Welcome to Amazon Customer Service
What would you like help with today? You can quickly take care of most things here, or connect with us when needed.
A delivery, order or return
Prime
Payment, charges or gift cards
Login, address, security & privacy
Memberships, subscriptions or communications
Kindle, Fire, Alexa or Other Amazon Devices
eBooks, Prime Videos or Music
Accessibility
Something else
All help topics
Find a missing package that shows as "Delivered"
Most packages arrive on time, but, sometimes, the tracking may show as "delivered" and you don't have your package.
Late Deliveries
Most packages arrive on time. Orders sometimes show up after the estimated delivery date.
Track your package
You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
Check status of a refund
You can check the status of your refund in Your Orders .
Find a missing item from your package
If an item is missing from your package, it may have been shipped separately.
Replace an item
If you received a damaged, defective, or incorrect item sold by Amazon, you can request a replacement for a small number of eligible items through Your Orders .
Cancel Items or Orders
You can cancel items or orders that haven't entered the shipping process yet.
Track your package
You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
Find a missing package that shows as "Delivered"
Most packages arrive on time, but, sometimes, the tracking may show as "delivered" and you don't have your package.
Undeliverable Packages
Occasionally, packages are returned to us as undeliverable.
Find a missing item from your package
If an item is missing from your package, it may have been shipped separately.
Carrier Contact Information
We work with the following carriers to deliver items. If you have an issue with your delivery, you can contact the carriers directly.
Delivery Guarantees
We offer guaranteed delivery on certain delivery speeds and select products. When guaranteed delivery is available on an order, we'll state this on the checkout page, with the associated delivery date and cost.
Large Items and Heavy-Bulky Services
Guaranteed Delivery Terms and Conditions
If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.
Collection Points
Amazon Prime benefits
Amazon Prime Terms & Conditions
End Your Amazon Prime Membership
You can end your Prime membership by selecting the End Membership button on this page.
The Amazon Prime Membership Fee
When your free trial or membership period ends, we'll automatically charge for the next membership period.
About Our Returns Policies
Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment.
Return Items You Ordered
You can return many eligible items sold on Amazon. When you return an item, you may see different return options depending on the seller, item, or reason for return.
Return a Gift
The Returns Center allows gift recipients to return items marked as a gift at the time of purchase.
Return Costs
Your return shipment is free of charge in some cases. If you return an item using the return label provided in the Returns Center and the reason for return isn't a result of an Amazon.com error, the cost of return shipping will be deducted from your refund.
Track Your Return
You can stay on top of your returns by tracking them in Your Orders.
Refunds
When you return an item, your refund amount and refund method may vary. Check the payment method that was refunded and the status of your refund in Your Orders.
Check the Status of Your Refund
You can check the status of your refund in Your Orders.
Exchanges and Replacements
A small number of eligible items can be exchanged or replaced through Your Orders if your exchange or replacement meets certain criteria, including stock availability.
Exchange an Item
You can exchange items that qualify through Your Orders.
Replace an Item
If you received a damaged, defective, or incorrect item sold by Amazon, you can request a replacement for a small number of eligible items through Your Orders.
Cancel Items or Orders
You can cancel items or orders that haven't entered the shipping process yet.
Unknown Charges
There are several reasons why you might not recognize a charge.
View Your Gift Card Balance
You can view your Amazon.com Gift Card balance in Your Account.
Request the Closure of Your Account and the Deletion of Your Personal Information
You can submit a request for us to permanently close your Amazon account and delete your personal information.
Use Login with Amazon
Login with Amazon lets you use your Amazon user name and password to sign in to and share information with participating third-party websites or apps.
Change Your Order Information
You can update the shipping address, payment method, and more, on orders that haven't entered the shipping process by visiting Your Orders in Your Account.
Amazon.com Privacy Notice
Conditions of Use
Unknown Charges
There are several reasons why you might not recognize a charge.
Identifying Whether an Email, Phone Call, Text Message, or Webpage is from Amazon
Here are some tips to determine if an email, phone call, text message, or webpage is not from Amazon.com.
Report Something Suspicious
We take fraud, scam,phishing and spoofing attempts seriously. If you receive correspondence you think may not be from Amazon, please report it immediately.
Payment Issues and Restrictions
Strike-through Pricing & Savings
Items on Amazon may display a List Price, Was Price, or other strike-through pricing or saving information on the product detail page.
Unknown Charges
There are several reasons why you might not recognize a charge.
About US State Sales and Use Taxes
Items sold on Amazon Marketplaces and shipped to locations both inside and outside the US, including territories, may be subject to tax.
Amazon Credit Cards
Get Kindle Book Order Refund
Cancel an accidental book order within seven days. Approved refunds are credited to the original payment source within three to five days.
Cancel Kindle Unlimited Subscription
Follow these steps to cancel your Kindle Unlimited membership.
Cancel Your Prime Video Channel Subscription
Cancel your Prime Video Channel subscriptions online.
Cancel Prime Video Accidental Purchase
You are able to return a Prime Video order within 48 hours if you haven't attempted to watch or download it.
Cancel Music Unlimited Subscription
Cancel your subscription online.
Issues While Playing Prime Video Titles
What to do when Prime Video titles won't play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.
Install Prime Video on Your Devices
Using the Prime Video app you will be able to watch Prime Video.
Parental Controls on Prime Video
Set Up a Prime Video PIN
Can't Screen Mirror on Fire TV Devices
To resolve most issues with screen mirroring, make sure that your device and Fire TV are compatible.
Manage Your Content & Devices
Amazon Business Help
Using Amazon Prime with Your Business Account
Business Prime is an annual membership program that provides business-specific features and benefits. These include unlimited fast delivery on eligible items, advanced visibility of your organization's spend, and more control over purchasing across your organization.
Tax Exemption
The Amazon Tax Exemption Program (ATEP) allows Amazon Business customers to apply your tax exemption status to eligible purchases from Amazon.com and affiliates or other participating sellers.
Manage Your Business Account
Amazon Business provides purchasing solutions that allow registered businesses and their employees to shop for business supplies on Amazon. You can customize your business account to suit your business needs.
Order Restrictions
Some orders may face restrictions
Terms & Conditions
These Amazon Business Accounts Terms & Conditions are between Amazon.com Services LLC and the entity registering for a Business Account.
Trademark Guidelines
These Guidelines apply to your use of trademarks owned by Amazon.com, Inc. or its affiliates (“Amazon”). You may only use the specific trademarks identified by Amazon (the “Marks”) and only in materials that have been approved in advance by Amazon. Strict compliance with these Guidelines is required at all times, and any use of the Marks in violation of these Guidelines will automatically terminate any license related to your use of the Marks.
Buying Large and Bulky Items on Amazon
Customize your delivery experience by setting your delivery preferences and selecting a preferred delivery date.
Special Delivery Options for Large and Bulky Items
Special delivery options availability is based on item and zip code eligibility.
Scheduled Delivery
If your order and delivery address are eligible for Scheduled Delivery for Large Items, the option to select this delivery method will be available during checkout.
Ordering a Large Item from a Third-Party Seller
When you order a large item from a third-party seller on Amazon.com, diverse delivery options may be available at checkout.
Prepare for Your Service Appointment or Large Item Delivery
Before your large item delivery, installation or assembly service appointment, there are a few things you can do.
Buy Online, Pick Up in Store
If your order and delivery address are eligible for Store Pickup, the option to select this delivery method will be available during checkout.
Gifts, Gift Cards, and Registries
Redeem a Gift Card
When you redeem an Amazon.com Gift Card or gift voucher to your account, the funds are stored in Your Account and will automatically apply to your next eligible order.
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