Frequently Asked Questions

Where can I view the balance that I reload to my account?
Your entire Amazon.com Gift Card balance can be viewed on the Gift Card Balance page. Please note that you might be required to sign in.

Are there any maintenance fees for the funds I reload to my Amazon Gift Card Balance?
No. Amazon.com does not charge any fees for your balance. Learn more from Amazon.com Gift Card Terms and Conditions.

Does the balance I reload expire?
No. There is no expiration date for the balance you reload. Learn more from Amazon.com Gift Card Terms and Conditions.

What can I use my balance to shop for?
You can use your balance toward eligible items on Amazon.com, including physical products, digital content, and offers from third-party merchants. Plus, your balance can be used on Amazon.com’s affiliated websites, including smile.amazon.com, myhabit.com, and fresh.amazon.com. Learn more from Amazon.com Gift Card Terms and Conditions.

When will the Auto-Reloads happen after set-up?
If you choose to have your Auto-Reload triggered whenever your Gift Card Balance drops below a certain amount, the Auto-Reloads will be automatically applied to your Amazon.com Gift Card Balance whenever your Balance drops below the triggering amount. If you choose to set up Auto-Reload on a schedule, the first Auto-Reload will be applied to your Amazon.com Gift Card Balance on the delivery date you select and the consecutive Auto-Reloads will occur according to the frequency you choose.

Can I change my auto-reload setting?
Yes, go to Your Account - View Gift Card Balance page to change the amount of the Auto-Reload, the amount to trigger the Auto-Reload, or turn off Auto-Reload.

Can I refund the balance that I reload to my account?
No, the balance you reload is not refundable or redeemable for cash, except as required by law. However, you can use it to buy physical and digital items on Amazon.com.